Official Policy

Privacy Policy nanas44 –
Your Data Security Is Our Priority

We are committed to protecting every piece of personal information you entrust to us. This document transparently explains how nanas44 collects, uses, stores, and safeguards your data throughout your membership.

Updated: 1 January 2026  ·  Version 2.4
256-bit SSL
Encrypted Data
No Data Sales
PDPA Compliance
1
Introduction

Welcome to the nanas44 Privacy Policy. This document forms part of the agreement between you as a member and nanas44 as the operator of an online gaming platform in Malaysia. We take our responsibility to protect your privacy seriously and are committed to handling your personal information in a transparent, responsible and secure manner.

This Privacy Policy clearly explains what data we collect, why we need it, how we use it, and your rights regarding that information. It applies to all services offered by nanas44, including the nanas44.pro website, mobile app, online games, financial transactions, and all our official communication channels.

Nanas44 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international regulatory requirements. We have never and will never sell members' personal information to any third party for commercial purposes.

By registering and using the nanas44 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please contact our support team before continuing to use the platform.

2
Information We Collect

To ensure you enjoy a safe, seamless, and personalized gaming experience, nanas44 collects certain categories of information. We only gather data that is strictly necessary for legitimate purposes.

Data Categories Example Information Primary Purpose
Personal Identity Full name, date of birth, IC / passport number KYC Verification
Contact Information Email address, phone number, mailing address Account Communications
Financial Data Bank account number, e-wallet, transaction records Payment Processing
Technical Data IP address, device type, browser, operating system Platform Security
Usage Data Game history, wagering records, login logs Personalize Your Experience
KYC Data ID document photos, verification selfie Regulatory Compliance

All data collection is conducted directly through your interactions with the platform, including during registration, deposits, withdrawals and communications with our support team.

3
How We Use Your Data

The data we collect is used exclusively for the legitimate purposes stated below. We will not use your information for any other purpose without prior notice.

  • Account Management: Creating, verifying, and managing your member account, including password resets and two-factor authentication.
  • Financial Transaction Processing: Processing deposits, withdrawals, and bonus payments securely through approved payment channels.
  • Identity Verification (KYC): Meeting anti-money laundering (AML) requirements and other regulatory obligations mandated by Malaysian law.
  • Platform Security: Detecting and preventing fraud, unauthorized access, system exploitation, and other illicit activities.
  • Personalize Your Experience: Tailoring game recommendations, promotions, and offers based on your preferences and playing habits.
  • Service Communications: Sending important notifications related to your account, platform updates, policy changes, and relevant promotions.
  • Analytics & Improvement: Understanding how members use the platform for continuous improvement of our products and services.
  • Legal Compliance: Complying with authority directives, regulatory reporting requirements, and other legal obligations.

Nanas44 will never use your data for purposes unrelated to the provision of platform services, and we will not sell or rent your personal data to third-party advertisers.

4
Data Storage & Security

Nanas44 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, modification or destruction.

Our data security infrastructure includes:

  • 256-bit SSL Encryption: All data transmitted between your device and nanas44 servers is protected with the same industry-grade encryption used by major banking institutions.
  • Data Encryption at Rest: Sensitive information such as passwords and financial details are encrypted at rest in our database using the latest encryption algorithms.
  • Layered Access Control: Only authorized personnel may access member data, and all access is logged and continuously monitored.
  • Regular Security Audits: Our systems undergo regular penetration testing and independent security audits by internationally certified cybersecurity experts.
  • DDoS Protection: Our platform is protected by an advanced threat management system that blocks cyberattacks and ensures continuous service availability.
  • Secure Data Backup: Member data is automatically backed up to multiple secure locations to ensure service continuity.

Your personal data is retained for as long as necessary to fulfill the purpose for which it was collected, or as required by Malaysian law. Financial records are typically kept for a minimum of 7 years in line with regulatory reporting requirements.

The primary nanas44 servers are hosted in Tier-3 rated data centers with 24/7 physical security controls, including CCTV surveillance, biometric access control, and automated intrusion detection systems.

5
Data Sharing with Third Parties

Nanas44 does not share, sell or disclose your personal information to third parties except in the limited circumstances set out below. In all cases where data sharing is required, we ensure that the receiving party is bound by strict confidentiality obligations.

  • Payment Processors: Required information is shared with licensed payment processors such as DuitNow, TNG eWallet, and partner banks to facilitate deposit and withdrawal transactions.
  • Identity Verification Providers: KYC data may be processed by licensed third-party identity verification services to expedite the account verification process.
  • Regulatory Authority: nanas44 will disclose required information to authorities such as Bank Negara Malaysia, the Royal Malaysia Police or other regulatory agencies when mandated by law or court order.
  • Technical Service Providers: Cloud, analytics, and technical infrastructure service providers that help us operate the platform, subject to strict data processing agreements.
  • Game Providers: Limited technical information may be shared with licensed game providers for technical troubleshooting and gaming regulatory compliance purposes.

All third parties handling nanas44 data are required to sign comprehensive data protection agreements and comply with the data security standards set by nanas44.

6
Cookies & Tracking Technologies

Nanas44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform operations, including login authentication, session security, and game functionality. These cookies cannot be disabled.
  • Performance Cookies: Collecting anonymous information about how you use the platform to help us identify technical issues and improve performance.
  • Functional Cookies: Remembering your preferences such as language, region, and display settings to deliver a more personalized experience.
  • Analytics Cookies: Helping us understand overall platform usage patterns for product improvement and strategic planning.

You can control and manage cookies through your browser settings. However, disabling essential cookies may affect the functionality and security of your nanas44 account.

By continuing to use the nanas44 platform, you consent to the use of cookies as described above. You may withdraw consent for non-essential cookies at any time through your account settings.

7
Your Rights as a User

As a nanas44 member and under the provisions of the Personal Data Protection Act 2010, you have the following rights regarding your personal information. nanas44 is committed to ensuring these rights can be exercised easily and without unreasonable barriers.

Right of Access Request a copy of all personal data we hold about you.
Right to Rectification Update or correct inaccurate or outdated information.
Right to Erasure Request data deletion when it is no longer required.
Right to Object Object to data processing for marketing purposes.
Right to Portability Receive your data in a readily usable format.
Right to Restriction Restrict data processing under certain circumstances.

To exercise any of the above rights, please contact our data protection team via live chat or our FAQ team. Requests will be processed within 30 business days, subject to the required identity verification.

8
Child Data Protection

Nanas44 is a platform dedicated exclusively to individuals aged 18 and above. We do not knowingly collect or process personal information from any individual under the age of 18.

Steps we take to protect minors:

  • A strict registration process with age verification via valid identification documents.
  • All accounts suspected of belonging to underage individuals will be suspended immediately pending further verification.
  • Parents or guardians who suspect their child has registered on our platform are asked to contact us immediately for prompt action.

If we discover that we have inadvertently collected data from an underage individual, the account in question will be terminated immediately and all related data will be deleted from our systems within 72 hours.

9
Amendments to Privacy Policy

Nanas44 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements or service improvements. Any amendments will take effect as soon as the latest version is published on our website.

How we notify you of changes:

  • Pop-up notifications upon login for changes requiring immediate review.
  • Email notification to your registered address for significant amendments that affect your rights.
  • Updates the "Last Updated" date at the top of this document.
  • Archives of previous versions are available upon request for your reference.

We encourage you to review this page regularly. Continued use of the platform after any amendments are published will be considered your acceptance of the updated policy.

10
Contact Our Data Protection Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the nanas44 Data Protection Officer (DPO) team is ready to assist you.

  • Official Email: [email protected]
  • Live Chat: Available 24/7 via the chat icon at the bottom right corner of the platform.
  • Response Time: Within 1–3 business days for general inquiries; 7–30 business days for formal data rights requests.

For formal data rights requests, please include your full name, registered account number and a copy of your identification document to expedite the verification process. All privacy-related communications are handled confidentially and exclusively by authorised personnel.

The nanas44 support team operates 24 hours a day, 7 days a week. For urgent privacy issues such as suspected unauthorized access to your account, please contact us immediately via Live Chat for prompt action.

Security & Trust You Can Unmatched

Every aspect of the nanas44 platform is designed with data protection and member security as its core priority.

Banking-Grade Encryption
256-bit SSL Protection

All data transmitted through the nanas44 platform is protected with 256-bit SSL encryption — the same standard used by the world's leading banks. Your personal and financial information stays secure at all times.

Identity Verification
Transparent KYC Process

Our integrated identity verification process ensures that only verified members aged 18 and above can enjoy nanas44 services. This protects you and the entire player community from fraud and misuse.

Privacy Commitment
No Sale of Personal Data

Nanas44 has never and will never sell, rent or transfer members' personal data to third-party advertisers or data brokers. Your information belongs to you — we use it solely to enhance your experience on the platform.

Legal Compliance
Full Malaysia PDPA Compliance

All data handling operations at nanas44 are designed to comply with Malaysia's Personal Data Protection Act 2010. We conduct regular compliance reviews and continuously update our practices in line with the latest legislative changes.

Dedicated Support
Dedicated 24/7 DPO Team

The dedicated nanas44 Data Protection Officer (DPO) is available to assist you with any privacy requests, data rights inquiries, and personal information complaints whenever you need.

Continuous Updates
Regular Security Audits

The nanas44 security system undergoes quarterly penetration testing and independent audits. We proactively identify and address potential vulnerabilities before they become a threat to our members' data.

Frequently Asked Frequently Asked

We have compiled the most frequently asked questions from members about privacy and data protection at nanas44.

View All FAQs

Absolutely not. nanas44 has never and will never sell, rent or disclose members' personal information to any third party for commercial purposes. Your data is used solely to provide platform services, comply with legal requirements and improve your experience. This is our absolute commitment to every member.

You may submit a data access or deletion request by contacting our DPO team via Live Chat or the official email [email protected]. Please include your full name, account number, and a copy of your identification document for verification. Requests will be processed within 7 to 30 business days depending on the type of request.

Yes, completely secure. All financial information is processed through licensed payment channels protected by 256-bit SSL encryption. nanas44 does not store your full credit or debit card details — only the information required for transaction verification is retained in fully encrypted format.

Data retention periods depend on the type of information. Active account data is retained for the duration of your membership. Financial records are kept for a minimum of 7 years in line with Malaysian regulatory requirements. Once an account is closed and the mandatory retention period has ended, your data will be securely deleted from our systems.

Yes, you can unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any promotional email we send, or through the notification settings in your account. Please note that security and transaction-related emails will still be sent as they are essential to your account's security.

Play with Safe & Comfortable With nanas44

With industry-leading data protection and a transparent privacy policy, you can focus entirely on the fun. Register now and enjoy over 1,000 games with complete peace of mind.

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